Spending Limit
At uu99, you can set your own daily, weekly, and monthly deposit and betting limits. Once a limit is reached, the system will automatically alert you.
Session Time Control
Uu99 has a session timer to help you track how long you've been playing. An alert goes off after a set time so you can take a break and avoid spending too long on the platform.
Self-Exclusion Benefits
You can temporarily or permanently close your account whenever you need to. uu99 offers self-exclusion periods ranging from one day up to five years.
Age Verification
Uu99 carries out strict age verification at registration. We remain vigilant at all times to ensure no one under 18 can access the platform.
Gaming History Review
You can view your full gaming history, deposit, and withdrawal details at any time. This helps you stay aware of your own gaming habits.
Support & Guidance
Our trained support team is here for you whenever you need help. If you have any concerns about your gaming, reach out — we're ready to assist.
01 — What Is Responsible Gaming?
Responsible gaming refers to a mindset and set of habits where a player treats gaming as entertainment — not as a source of income or a way to solve problems. At uu99, responsible play means staying in full control of your time, money, and mental well-being.
Many players in Bangladesh enjoy online gaming as a fun way to unwind. However, without awareness, it can sometimes get out of hand. uu99 wants you to walk away from every gaming session with a positive experience.
Responsible gaming rests on three pillars: awareness, limits, and support. uu99 actively helps you with all three. Our platform offers a full set of tools that put you in complete control of your gaming experience.
02 — Recognize the Warning Signs
Gaming habits can sometimes develop into a problem gradually. If you notice any of the following signs in yourself or someone close to you, take it seriously and reach out to the uu99 support team:
- Repeatedly playing to recover lost money ("chasing losses")
- Lying to family or friends about how much you spend on gaming
- Feeling restless, irritable, or anxious when unable to play
- Spending far more time gaming than planned
- Continuing to game while neglecting work, studies, or family responsibilities
- Spending money meant for daily expenses or savings on gaming
- Repeatedly failing to cut back or stop gaming
- Experiencing sleep problems or difficulty concentrating due to gaming
03 — Set Your Limits
Once logged in to uu99, you can set various limits directly from your account settings. These limits help keep your gaming experience healthy and in check:
| Limit Type | Description | Effective from |
|---|---|---|
| Daily deposit limit | Maximum daily deposit amount in BDT | Immediate |
| Weekly Deposit Limit | Maximum total weekly deposit | Immediate |
| Monthly Deposit Limit | Maximum monthly deposit amount | Immediate |
| Session Time Limit | Session time limit | Immediate |
| Loss Limit | Maximum amount you can lose within a set period | 24 Hours |
| Cooling-off period | Option to take a break from 1 to 30 days | Immediate |
04 — The Self-Exclusion Process
If you ever feel like you need some time away from gaming, use uu99's Self-Exclusion feature. The process is simple and entirely in your hands:
Go to Account Settings
Log in and click on the "Responsible Gaming" option.
Select Duration
Choose any duration: 1 day, 1 week, 1 month, 6 months, or 1 to 5 years.
Confirm
Once confirmed, your account will be locked immediately and no further login will be possible.
Reactivate After Period Ends
You can reactivate your account through the support team after the set period ends.
05 — Smart Gaming Tips
Responsible play isn't about avoiding games — it's about playing the right way. Following these habits will keep your gaming experience positive every time:
- Decide how much time and money you're willing to spend before you start playing, and stick to those limits.
- Think of gaming as a source of fun, not a way to recover lost money.
- Avoid gaming while drinking, overly tired, or under emotional stress.
- Take a break of at least 15 minutes between sessions.
- Make sure to set aside enough time for family, friends, and hobbies outside of gaming.
- Be realistic about winnings — every game has a house edge.
- Review your gaming history once a week.
- Talk openly with people close to you about your gaming habits.
06 — Self-Assessment
Ask yourself the questions below. If most of your answers are yes, your gaming habits are healthy. If some answers are no, it's time to take stock.
07 — Protecting Minors
Uu99 is strictly for users aged 18 and above. To protect minors, uu99 takes firm measures:
- Age verification is mandatory at registration, and identity is confirmed through the KYC process.
- Suspicious accounts are reviewed immediately and suspended if necessary.
- Parents can install parental control software on their children's devices.
- No advertising or promotional material from uu99 is directed at minors.
- If any family member is a minor, restrict their access to uu99 on shared devices.